Pillar

Operations, Support & Plans

We run and look after your infrastructure every month: monitoring, specialized support and maintenance, including your camera and video surveillance network.

Let’s talk about your environment See all six services

When does it make sense?

  • Nobody checks your servers or cameras until they fail.
  • When something goes down, there’s no one to call.
  • You don’t have a reliable inventory of your equipment.

Scope

What’s included

Compare the three plans

  1. Monitoring

    Oversight of cloud, servers, network and recording systems.

  2. Specialized support

    Remote diagnosis and on-site visits when needed, followed through to closure.

  3. Preventive maintenance

    Scheduled visits: camera cleaning and focus, recorder checks, connectivity and storage.

  4. CCTV and video surveillance

    IP and analog cameras, DVRs and NVRs, dedicated switches and cabinets.

  5. Inventory and reports

    A baseline of your equipment and a monthly report with incidents, risks and recommendations.

Method

How we work

Three steps, always with the same team and everything documented.

  1. 01

    Site survey

    Baseline inventory and the condition of every device.

  2. 02

    The right plan

    Basic, Business or Fully managed, depending on what you need covered.

  3. 03

    Monthly operations

    Maintenance, incident handling and a report every month.

Reference architecture

Everything we run, in one flow.

Cloud, servers and cameras feed the same monitoring and the same support desk.

  1. 01Your infrastructure

    • CloudAzure · AWS
    • Servers and network
    • CCTVcameras · DVR · NVR

  2. 02Monitoring

    • Oversight and alertsavailability · recording · storage

  3. 03Response

    • Support deskremote · on site

  4. 04Control

    • Plan and service levelsagreed response times

  5. 05Follow-up

    • Monthly reportincidents · risks · recommendations
Reference example. The final design comes out of the review of your environment. AWS and Azure products are named as text only. Swipe to see every layer.

FAQ

What people usually ask us

Which plan do I need?

It depends on how much equipment you have and how fast you need a response. Compare the three plans or ask for a site survey.

What is the response time?

72 business hours on the Basic plan, 24 on Business, and 4 hours for critical incidents on Fully managed. It is written into the scope annex.

Are spare parts included?

Consumables and minor maintenance materials are included. New equipment, expansions and civil works are quoted separately.

Where do you provide on-site service?

Across the Monterrey metro area and municipalities of Nuevo León. Outside that area we travel on site with expenses quoted separately; remote support is available on every plan.